FAQ

We aim to deliver within the time agreed upon when you checkout. You will be able to receive your purchase within 1-3 working days. During the peak period, please expect to receive your package in 5-7 working days.

Free Gift are limited and if the Free Gift is out-of-stock, we will not be shipping the Free Gift for the order.

If you have not placed the order and the product is out of stock, the system will prevent you from completing the order. You can remove the product from your cart and find a replacement from the shop or continue to checkout after removing the unavailable product.

All Free Gifts are subject to availability on a ‘whilst stocks last’ basis. If the Free Gift is out of stock, we won’t be able to deliver the promise. 

FKMM supports standard delivery using J&T and other mainstream courier companies. However, Lalamove express delivery is only available to customers located in selected areas in Klang Valley.

If you would like to arrange other delivery company/options or arrange a self-pickup at FKMM HQ, you can contact our customer support via phone call or WhatsApp at +6012-536 7522 (during working hours) or email us at sales@fkmm.com.my.

Once your order is processed and shipped out from FKMM, you will receive an email with an order tracking number (EasyParcel). You can track your order via the EasyParcel system.

Alternatively, you can go to the Shipment Tracking page and enter the tracking code number to track your order.