FAQ
Return & Exchange
How can I return a product?
If you would like to return your product, you can check out the return policy to see if it is eligible for return.
If your product is eligible for a return, you may contact us via email at sales@fkmm.com.my or get in touch with our customer support via WhatsApp at +6012-536 7522. Our team will arrange the product replacement or refund with you accordingly.
Please provide the following details along with your return request:
Order ID:
Product(s) to be returned:
Reason(s) for returning:
Photo (if any):
Our customer support will get back to you during the working hours 8:30 AM – 5:30 PM, Mon – Fri (except Public Holidays in Selangor) and process your request as soon as possible.
How long does it take to deliver my product replacement?
We will ship your replacement product within the next 2-3 days once we receive the returned product. We will send you the parcel’s tracking number via your email, allowing you to track the shipment to your delivery address.
Will the shipping costs for my return parcel be covered by FKMM?
Under normal circumstances, the customer will bear the cost for the return parcel.
However, if you need more assistance on the product return arrangement, feel free to contact our customer support via phone call or WhatsApp at +6012-536 7522 (working hour) or email us at sales@fkmm.com.my.